Meeting Planning Services
Our leading event destinations abide by Starwood's stringent Meeting Service Standards, developed to provide the same consistent, high level of service from location to location. These standards ensure the same pre- and post-meeting procedures, on-site protocols for staff and identical paperwork at each property-regardless of your group's size.
StarMeeting Concierge
Your event is important to you, but it's even more important to us. So, we'll provide a dedicated meeting coordinator available to you, your staff and your attendees during every stage of the event. He or she will be fully aware of all group activity and will be empowered to solve any problems that may arise.
On-Site Management
Your meeting is in good hands. Lots and lots of them. In addition to a Manager on Duty available at all times, we ensure that the General Manager, Convention Services Manager, Sales Manager, Banquet Manager, Banquet Captain and StarMeeting Concierge will be involved in your meeting right from the start. Each manager will know the details of your group and agenda, and will be empowered to solve problems and proactively work to prevent them.
Precise Execution
Pre- and post-event meetings guarantee clear communication between your staff and ours, resulting in precise execution of your needs. Pre-event meetings will be attended by key managers and post-event meetings may be conducted either on-site or via phone.
Upgraded Communication
Complimentary house phones located in every meeting room provide accelerated response time and expedited service. Qualified planners, as well as all managers, are equipped with cell phones and walkie talkies-ensuring you're never out of touch.
Universal Documentation
We've streamlined the paperwork process by making all forms consistent: one standard Banquet Event Order (BEO), Group Resume, Post-Event Report and Meeting Room Diagram format is used by all hotels. We'll make things even faster by e-mailing these documents to you rather than faxing or mailing them.